Thursday, March 17, 2011

HD Bad Sector Causes Hangs

My external NTFS Lacie 500GB HD hangs randomly. The disk is full of data. I have tried running Norton Disk Doctor (2005), XP's CHKDSK /f or CHKDSK /f /r from command line, or XP's GUI version of chkdsk from the disk properties. They all hang when they encounter the bad sector sometimes in phase 2 or index checking phase or phase 4. If there anyway that I can mark the bad sector and have the disk head skip that region manually or through any software utility out there?

Additional information:
- Hard Disk is of course no longer under warranty.
- I am using XP Pro SP2
- I have tried switching between the drives USB2 and FW400 interface. They both act the same.
- Right before the HD hangs it clicks once, and the only way to get it back on is to recycle its power.

Thanks,
Daniel Motamed

Reply 1 : HD Bad Sector Causes Hangs

I've had some luck with removing the drive from the housing and running chkdsk with the drive installed proper in the desktop. Also some drive manufacturer tools/tests allow us to mark the spot as bad.

-> But this is a sign of impending doom. If you value any file on that drive, you will have a copy somewhere else.

Bob

Reply 2 : HD Bad Sector Causes Hangs

I recommend you to search for a program called HDD Regenerator. It is one of the best one I have ever tried. It does not check the bad sectors but it repairs and regenerates the bad sectors in your HDD without even lossing Data most of the time. Look for it "HDD Regenerator" and you will save your drive guaranteed!

Hope this help

Reply 3 : HD Bad Sector Causes Hangs

I just tried the HDD Regenerator 1.51 and it creates a boot CD. The boot CD can only run in the pre-XP load stage, when I assume the USB and the Firewire drivers are not loaded yet. As a result HDD regenerator does not see the external drive.

Reply 4 : HD Bad Sector Causes Hangs

My bad sad , I didn't realized of it. I have never test it in an external Drive sad

Can you see if you are able to access the drive if you set "power on", "Enable" or something like that in the BIOS for the Firewire and USB ports??

Reply 5 : HD Bad Sector Causes Hangs

There is another software out there called the Spinrite 6.0 which does the same thing as the HDD Regenerator and attempts to fix magnetic disk errors that are cause of bad sector. Unfortunately both these software run at DOS level and are geared toward internal PC drives. I only have access to laptops and removing the USB drive from its shell and connecting it to the IDE of a PC is not readily an available option for me.

I could not find any BIOS setting that would turn USB on in my Sony Vaio GRT270P. So I have been trying to get USB2 driver loaded at the DOS level in the same boot CD or floppy that the regenerator software gets loaded to. After many trials I have not been able to make it work yet. Here is what I am putting in the config.sys, but it is not working for me:

DOS=HIGH,UMB
LASTDRIVE=Z
DEVICE=HIMEM.SYS
REM not sure if the above lines are required, but Spinrite does not like it as it complains about low memory. I have tried remming them out, w no effect.
REM The following line loads Panasonic's universal USB- controller driver
DEVICEHIGH=USBASPI.SYS /v /w /e
REM the following is an aspi mass storage driver for usb- connected HDs and compactflash memory cards. This does not find the LACIE external USB HDD.
DEVICEHIGH=DI1000DD.SYS
REM the following is the XP USB 2 driver for LACIE external drives- Not sure if it is the right one for DOS. Cant tell if it is correct since I could not get past the low memory problem.
DEVICEHIGH=TPP300.SYS
REM The following loads CD-ROM driver but I have not activated it since the internal CDROM drive is detected without it.
REM DEVICEHIGH=USBCD.SYS /d:USBCD001

Can anyone help with the config.sys?

Reply 6 : HD Bad Sector Causes Hangs

After making the bootable floppy that HDD Regenerator creates you need to add the generic Panasonic driver for USB files to the floppy and add the following 2 lines to the end of the config.sys file

DEVICE=USBASPI.SYS
DEVICE=DI1000DD.SYS

It then during the reboot from floppy HDD Regen will see the external USB drive an lets you scan and regenerate it. I am still in the process of running it (take about 12 hours to scan 60GB) and I got 440GB more to go. Will know more in a few days if this will actually eliminate Hard Drive freez-ups or not.

Reply 7 : HD Bad Sector Causes Hangs

BAd sectors is not good at any level on a harddrive
and can only be fixed buy sending the drive to manafacture for a disk replacement and it can cost big bucks i would get a new drive and load all your data on new disk and kick the old disk to the curb to date there are no END USER Programs that will allow you to repair bad sectors but u can high level format the disk after a backup and windows will take control of the bad sectors were they will not be used again thus causing locks to stop as data will no longer be written to the bad sectors good luck

Reply 8 : HD Bad Sector Causes Hangs

Digging more into this, I now know that the LaCie d2 Big Disk 500GB HDD has a bad reputation in overheating and failing prematurely. See http://www.dataclinic.co.uk/data-recovery-lacie-big-external-disk.htm
I have been babying this drive and overall I have used it no more than 200 hrs!

Now the drive is completely locking me out and I can't retrieve anything out of it through regular XP utilities. Any suggestions on what is the best recovery method at this point? Remember that I have 500GB of data there.

I can't take no for an answer, as I know hard drives that have been through a hell of a lot more (fire damage, water damage, etc.) can still be recovered, but how???

Reply 9 : HD Bad Sector Causes Hangs

any data recovery tool is as good as the next i guess as they all do the same thing in one way or another and i agree about what you said about them drives i have heard bad things about them too because it has to do with cheap parts = cheap price when i buy hard drives i stick with well known companys that have been in the hard drive bussiness from day one the hardest part will be where and what you have to store that much data on and if it wont let in at all now is a very bad sign of complete hard drive failure and usually when that happens the only way to recover it is to send the drive to a data recovery bussiness where they will disassemble the drive and recover data off each disk platter one at a time in a special enviroment the bad news is for you using a data recovering tool at this point is unlikily as the drive has to be bootable data recovery companys can get expensive too and u need to look at what data you will be loosing example (pictures of your family,personal info,)things that can not be replaced and weigh that into your answer if it was stuff that you can build up again from the web TOSS THAT JUNK TO THE CURB AND START OVER if it was things you cant get back or reproduce i would do a search for data recovery companys and call for pricing i know it goes buy how much data and what data you want recovered as to the price of it and let this be a lesson learned about buying non name brand computer equipment hard drives are the very heart of your data storage 500 freaking gigs is alot of data but you may not need to recover all and the bad news there is knowing what you want to recover(BRAINSTORM) have you tryed taking the drive out of the case it is protected in and actually hooking into the spare ide slot of your computer beacuse if it is in a protective case your problem may be as simple as hardware failure of the compents in the protective case and not the actuall drive it self because there has to be hardware controlling the drive and at this point i wouldnt worrie about voiding any warrenty if you are not tech savoy about being able to we can make arrangements were you can call me or i can call you to walk you thru the steps(i have unlimited long distance calling so i could call you and you wouldnt have to eat a large long distance bill and as long as you only have one hard drive in your computer ( BREAK OUT THE SCREW DRIVERS AND LETS DO SOME HARD DRIVE SURGERY ON THAT CASE before you call a data recovery the chips that the case uses to talk to your computer may be the whole problem in general as LACIE do not make hard drives just the cases the hard drives are in they buy the drives from other sources in bulk then put them into the case that you hook to the computer if we can hook the hard drive directily into the computer and it still wont boot then we will say its toast my email is esdd@cox.net if you want to send me your number there are some things we have to do to your computer frist in the bios to get it to see the drive and you have to know what way the cable goes on and what JUMPER setting(master,slave,cable select to set the harddrive to so it will boot with the drive in your computer (i will help) its like taking candy from a baby if you already know how to do all that then try removing from case frist and elimate the hardware in the drive case as a problem and if you are in another country it would be best that i call u (i called london england 3 days ago and talked for over 2 hours and my phone bill dont change a bit)i love you cox cable

Reply 10 : HD Bad Sector Causes Hangs

Okay,

I work for A Higher Ed institution and one (of many)of our faculty purchased one of these LaCie 500 GB (2 x 250 raid HW controlled) external drives and puts 400gb worth of data on the it (never backing up that data).

So murphy's law says that is should fail..and it does!!! The controller card has gone out. I call LaCie and the 1 yr warranty is expired and the technician tells me that the controller card for my particular unit (Serial Number 140600089) is not even being made anymore (so I can not get a replacement controller card from them). Of course theywere happy to gie me the name of a business that does data retrieval and if I mention LaCie to them they will give us a discount (sounds like i am gettingt bent over a desk somewhere...)

I try using the serial number and the Product number (T9245LL/A) to locate controller card specs to see if there is something I might be able to get that is older like this unit or something similar to try from someplace else...Nothing is coming up. No Specs on the controller card so I cannot even rough guestimate on where to go from here. The data being striped is only available obviously if I go in and try to piece it together if I do not have that controller card.

Does anyone have any other suggestions for retreiving the data from these drives before I take the case and use it in my sacrificial bonfire to the vanities???

B-T-W....We know it is not loose or destroyed cabling casuing this problem...the controller card is definitely shot!!

Reply 11 : HD Bad Sector Causes Hangs

take the hard drive out of the storage unit and slap it in the computer it is the same kind of hard drive used in the computer all you need is a frre spot on the ide cable and a free power connector from the power supply

Reply 12 : HD Bad Sector Causes Hangs

These are 2 x 250 STRIPED raid drives out of the LaCie big external....they are HW controlled and HTFS formatted to boot (We used them with Faculty's Mac Machine). Just taking them out and popping them in a machine will not read that data together and allow information to be pulled off and put somewhere else without going in and hunting down the files on BOTH drives and putting it back together before transfering...and it has 400GB of used space that we need to recover...any other applicable ideas????

Reply 13 : HD Bad Sector Causes Hangs

Buy a new case if the old case has failed?

Or call Lacie and ask how they recover data or who does?

It's doubtful that home solutions exist for this one.

Bob

Reply 14 : HD Bad Sector Causes Hangs

Runtime.org's RAID Reconstructor should be able to recover the data from a striped setup like that. Just connect the drives to any old controller and point the software at them.

The fact that it was a Mac filesystem might confuse the poor thing, but it's worth a try.

Reply 15 : HD Bad Sector Causes Hangs

How do you know for sure that it is the controller card that is shot? What are the symptoms? Any clicking? Does it work for a few moments before freezing, etc?

Reply 16 : HD Bad Sector Causes Hangs

HDD Regenerator supports external hard drives, if the process is
started
directly under Windows 95/98/ME. Unfortunately the current version does
not support external drives in Windows NT/2000/XP environment. If
Windows NT/2000/XP is installed on your computer, the only way to
repair
an external drive is to connect it to a computer with Windows 95/98/ME
operating system and start the process on that computer. Alternatively,
you can dismount the drive from the external bay and connect it as an
internal drive, but this requires some skill in computer assembling.


Hope this help

Reply 17 : HD Bad Sector Causes Hangs

Although I do not have any PCs (All my machines are laptops), the thought of removing the disks out of the LaCie enclosure has crossed my mind. The complication is however that the two 250GB drives that are inside the enclosure are connected using RAID level 0 scheme where files are split and striped across the two drives (with no redundancy). I am not sure if a straight IDE connection will be able to read the disk content, and I assume that the LaCie controller takes care of the RAID 0 interface.

Loading Win98 would be my last option, and then I'd have to make sure that the drive is reachable in Win98 and the proper drivers are loaded for the LaCie.

Reply 18 : HD Bad Sector Causes Hangs

I have contacted SpinRite 6.0 customer support and asked whether I can load the DOS level drivers for USB. They said yes and referred me to these links:

http://www.grc.com/groups/spinrite:5201
http://www.grc.com/sr6dev/usb_and_firewire/Iomega/
http://www.grc.com/sr6dev/usb_and_firewire/Various/

Here is our email conversation:
----- Original Message -----
From: "GRC Support" <support2006@grc.com>
Sent: Monday, June 05, 2006 11:10 AM
Subject: SpinRite & USB/FireWire


>
> What you have may work . . . only if the drivers are compatible with
> FreeDOS. You may need to create a true MS-DOS boot diskette to load
> the needed drivers.
>
> Also, at this time we do not claim to have "full" support for USB or
> FireWire devices. However, there are DOS drivers available for USB
> and FireWire devices that will allow you to run SpinRite. If you can
> get your USB or FireWire device to "seen" by DOS, then SpinRite will
> have no problem testing the drive.
>
> For the time being, hooking serial bus (USB/1394 Firewire/USB2)
> drives directly to motherboard IDE cables is what we recommend. You
> *could* experiment with the various drivers we have here . . .
>
> http://www.grc.com/sr6dev/usb_and_firewire/Iomega/
> http://www.grc.com/sr6dev/usb_and_firewire/Various/
>
> . . . and also poke around the Internet. If you can find drivers for
> DOS, and if they provide Int13 or Extended Int13 support, then
> SpinRite should be able to talk to them directly. During our
> development work many people were able to get SpinRite to recognize
> their drives using various combinations of these drivers.
>
> Also, here is a post from our newsgroups on the subject
> <http://www.grc.com/groups/spinrite:5201>
>
...
> Thank you for your cooperation, time and patience.
>
> Sincerely,
>
> Greg McIntyre
> Gibson Research
> Technical Support

----- Original Message -----
To: support2006@grc.com
Sent: Monday, June 05, 2006 1:32 AM
Subject: GRC Support Query-External USB Support


Can you please elaborate on the statement in your Q&A section: "If such drivers are added to a DOS boot diskette so that your USB or Firewire drive is "seen" by DOS, SpinRite will also be able to "see" and operate with it."?

I'd like to know how you would load the USB2 drivers to the config.sys file. Would the following work?

DEVICE=SRSPLASH.SYS
SHELL=SPINRITE.EXE
DOS=HIGH,UMB
lastdrive=Z
device=HIMEM.SYS
rem The following line loads Panasonic's universal USB- controller driver
devicehigh=USBASPI.SYS /v /w /e
rem the following is an aspi mass storage driver for usb- connected HDs and compactflash memory cards
devicehigh=DI1000DD.SYS
rem the following is the XP USB 2 driver for LACIE external drives- Not sure if it works for DOS, but DI1000DD.sys should work.
devicehigh=tpp300.sys
rem The following one loads CD-ROM driver
devicehigh=USBCD.SYS /d:USBCD001

Thanks,
D. Motamed

Reply 19 : HD Bad Sector Causes Hangs

when a hard drive is put into a shell(your storage device)it is in fact still an ide ata compatable device or (serial) compatable device so this means that (IF THERE IS STILL NO WARRANTY ON THE DEVICE)open it up and take out the hard drive and HOOK IT DIRECTLY INTO THE COMPUTERS CONTROLLER) on the (MOTHERBOARD)(hey THERE IS A IDE CONTROLLER HOOKED TO YOUR MOTHERBOARD)(and it can in fact HOOK UP 4 drives to it)which in fact may be the same as the hardware ide controller in your (STORAGE DEVICE)or will work then you can veiw all the data on drive even if it has a bad sector it should boot (if the bad secotor is in the area of your sys file data) (your DATA is GONE FOR EVER) (unless you can use a data recovery tool)or a data recovery company.one is less expensive then the other (that is the only options you have at this time )SYS DATA AREA CORRUPTION IS UNRECOVERABLE(except at a data recovery company)you can when you hook the drive up TAKE YOUR LOSS at buying cheap no name brand equipment (and format the drive using (MY computer ight click on the drive if it shows up and say BYE BYE DATA and use the foramt command this will do 2 things (1) it will wipe the drive clean of all files (2) it will find the bad sectors on the drive and cordon them off in there own unuseable section where they will never to opened again(you do this in the MY computer ight click on the drive if it showsproperties oolschose error checking after you format the drive(if the drive is able to boot then you can recover your files if it doesnt reboot you cant recover anything)
then you can get back the drive to working order and still use it for space but i would not recommend storing any keep sake stuff on it as it could fail again

Reply 20 : HD Bad Sector Causes Hangs

Lacie BigDisk 500GB consist of two 250GB disks that are connected in RAID 0 configuration. Simply slapping them on the IDE bus would most likely not work. The IDE bus does not know that the data is striped across the two disk. i.e. a single file is interleaved between the two disk.

Reply 21 : HD Bad Sector Causes Hangs

I have the same crappy drive with bad controller card.

i saw that there a program that does recovery on raid 0 drives called quick recovery by unistal or something. Have you had any luck getting your data off the drives???

I have the same issue but in my case, the faculty member has a Mac and the drives were formatted in HTFS and I am not sure what to do.

Reply 22 : HD Bad Sector Causes Hangs

You've written the controller is bad but you didn't replace it?

Seems odd to me.

Bob

Reply 23 : HD Bad Sector Causes Hangs

The Lacie Drive I ihave is almost 2.5 years old and the controller card is bad. I am not able to find the same controller card to do this and LaCie has stated they do not carry that drive model anymore not use that controller card (outdated) and they do not have any left to repair it with. As the Raid 0 was HW controlled, that leaves me in a pickle.

Ii also hunted on the net for the specs I tried pulling off the controller card and cannot find a match

Reply 24 : HD Bad Sector Causes Hangs

You mentioned a recovery software, we also have Drive Savers.com and Ebay to see if any one has it used for sale.

-> The bottom line here is that backups appear to have not been made. Hard disks do fail. Sadly, some companies are selling external drives and slapping "backup" labels on them.

Bob

Reply 25 : HD Bad Sector Causes Hangs

I have checked ebay as well as some other sites offering reconditioned or used parts and unfortunately nothing has turned up as of yet but what is drive savers.com? I am trying to recover the data myself as we have had a quote of 2k to 20k for data retrieval from a professional company

Reply 26 : HD Bad Sector Causes Hangs

drivesavers.com is another recovery house and the rates for simple recovery do run less but this is not simple. It's a RAID so there is more work.

Is the data worth anything?

Bob

Reply 27 : HD Bad Sector Causes Hangs

hi,
my d2 won't show up at all (on my mac). i hope it is the hardware and not the drives, because a lot of stuff is on theses drives. if anyone (kackles??) comes up with a solution, please post it here. this is a real pisser and really stinks.

chris

Reply 28 : HD Bad Sector Causes Hangs

luckily both my brother and i had the same drive. i took both drives out of the case, put them in his case, and voila, it mounted. if someone is still up the creek on this, and needs a case, i may be able to pull data from your drives for you if you send the bare drives.

pretty pathetic on the part of lacie in my opinion...


chris

Reply 29 : HD Bad Sector Causes Hangs

Yes Kackles. I am inching every day on the recovery. I used the Spinrite 6.0 at mode 2 & Mode 4 and it helped to the point that my drive would not hang-up right away after startup. I was able to retrieve about 35GB off it before it got stuck again. SpinRite itself hangs during the recovery and I need to manually reposition the head at needed locations to get around that. Many reboot, and very tedious process.

Today I finally got the HDD regenerator to work with the external USB port and so far HDD Regen seems to be better at scanning the drive without getting the head stuck. It took a whole day to scan 10% of the drive. I'll be running it for next few days for a 100% scan and magnetic refresh to see if it is actually going to help me. Will let you know later.

What is the exact symptom of your HDD? How are you sure that you have a bad controller?

Maybe after I am done recovering my data off of this disk I can sell it to you for the controller card happy

Dan

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